No current incident. Everything below is the standard checklist for when something looks off.
Shopify connection
- 1Open Settings, Connections and check the Shopify row says Connected, not a red error state.
- 2If it shows an error, reconnect from that same row, Shopify will ask you to re-approve the app.
- 3Numbers look stale rather than missing: a sync can lag by up to a couple of hours, give it a little before assuming it's down.
Ad accounts (Meta, Google, TikTok, Pinterest)
- 1Settings, Connections shows each ad account's own status. A token expiring is the most common cause, reconnect from the same row.
- 2Check the ad platform itself too, a paused account or a billing hold on Meta/Google's side looks identical to a Vibel connection problem from inside Vibel.
Pixel / tracking
- 1Events (/events) shows whether checkout signals are actually arriving, this is the fastest way to tell a real pixel outage from a quiet day.
- 2Settings, Connections, Web tracking has the install check and the pixel key.
Emails (digests, alerts, trial emails)
- 1Settings, Notifications controls which emails you get and shows your current address on file.
- 2Check spam/promotions first, outbound mail is still the most common false alarm.
Reply (Instagram DMs)
- 1Vibel Reply is a separate app at reply.getvibel.com, sign in there with the same email as Vibel.
- 2If Vibel Reply itself loads fine but DM-driven orders aren't showing in Attribution, that's usually a tracked-link or discount-code gap, not an outage.
Still stuck, or something not on this list?
Email support@getvibel.com, a real person reads it.