Data, privacy and deleting your data from Vibel
Vibel only holds what you connected. Disconnecting one source deletes that source's credentials and synced data immediately; deleting a whole account is email-based today and completes within 30 days.
What Vibel holds, and the two retention rules
Vibel only holds data from sources you or your team connected. Business records (orders, revenue, ad spend) follow your plan's own history length, unlimited where your plan says unlimited, because that is your own commercial history and Vibel is a processor for it, not the decision-maker.
Personal and identifying data is different: identity bindings (which visitor is which email) are capped at two years from last activity regardless of plan, and raw pixel events a little longer than that, specifically so a long report never hits a hole in the middle of its own window. Past that point the data has no decision left it could inform, so it ages out on its own rather than being kept indefinitely 'just in case'.
Removing a single connection
The fast option: Settings, Connections, remove the connection (Meta, Google Ads, whichever source). Vibel stops reading from it immediately, deletes the stored access credentials, and removes that source's synced performance data from your workspace.
Deleting your whole account
There is no self-service 'delete my account' button yet. Email the privacy address on the data-deletion page from the address on your account, and the whole workspace, its connections, stored credentials and synced data are deleted within 30 days, with confirmation once it is done. Backups age out automatically within 30 days after that.
- Uninstalling the Vibel app from a platform (Shopify, Meta) on its own only revokes the connection; it does not delete already-synced data by itself. Use the removal step above, or the whole-account email, to also remove what was already synced.
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